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Base de Conhecimento da FocusVision

Data Retention: How Long Files Are Kept

1:   Overview

To keep up with the abundance of data that is generated on the servers , certain files can be erased or archived after a certain amount of time and inactivity .

For example , depending on the server , for surveys that are inactive (no response or client interaction ) for 9 months may be archived with the following information :

  • Respondent data for those who finished the survey
  • Page load time data
  • Extra variable captured
  • Configuration files related to reports , charts , etc ...
  • Audit logs

2:   Shared Environment Data Retention Policy

This table details the data retention policy for how long shared environment project-related data is preserved:

Team Action
3 weeks after last respondent finished the survey
  • Partial data is erased completely and not backed up
  • Quota debug logs are removed (eg quota.log, quota.xls.log, etc ...)
  • "Come back later" / autosave = "1" data is removed
1 month *
  • Backup data created from edits is removed (eg edit-results , transform , etc ...)
  • Backups made of result files are removed (eg changing survey layout)
  • Copies of data directories made with copy-survey -d/-mare archived
  • Abandoned surveys ( projects deleted from the portal) are archived
45 days **
  • Temporary directories (ie start with temp *) are archived
    ( run in the directory to prevent this )touch keep
3 months
  • Manually/forced archived projects are removed
  • Mail directories without any recent sends are archived
  • Accounts for shared users who have not logged in are disabled
6 months
  • Inactive users are disabled
  • File uploaded by / for clients are removed
  • Normal video files are removed

The counter for normal video files begins after they are last viewed. Watermarked videos are removed when a survey is closed.

9 months
  • Ordinary surveys that have not been accessed may be archived depending on the server
12 months
  • Inactive archived surveys are removed
  • Version control data is removed
  • Zip files are removed

* Copies of data  directories are  permanently erased  1 year  after the  archival point .

** Temporary directories  are  permanently erased  1 year  after the  archival point .  

3:   Private Cloud Server Data Retention Policy

 Requires Decipher Cloud

This table details the data retention policy for how long cloud server project-related data is preserved:

Team Action
3 weeks after last respondent finished the survey
  • Partial data is erased completely and not backed up
  • Quota debug logs are removed (eg quota.log, quota.xls.log, etc ...)
  • "Come back later" / autosave = "1" data is removed
1 month *
  • Backup data created from edits is removed (eg edit-results , transform , etc ...)
  • Backups made of result files are removed (eg changing survey layout)
  • Copies of data directories made with copy-survey -d/-mare archived
  • Abandoned surveys ( projects deleted from the portal) are archived
45 days **
  • Temporary directories (ie start with temp *) are archived
    ( run in the directory to prevent this )touch keep
3 months
  • Mail directories without any recent sends are archived
  • Accounts for shared users who have not logged in are disabled
6 months
  • Inactive users are disabled
  • Files uploaded by / for clients are removed
  • Normal video files are removed

The counter for normal video files begins after they are last viewed. Watermarked videos are removed when a survey is closed.

12 months
  • Inactive archived surveys are removed
  • Version control data is removed
  • Zip files are removed

* Copies of data  directories are  permanently erased  1 year  after the  archival point .
** Temporary directories  are  permanently erased  1 year  after the  archival point

For information on how to manage archived data, please click here .